-
- Contunued…
- 2. Gloria Mow, DHL NZ Customer Care Advisor DHL Express (New Zealand) Limited
- 3. Sandina Liki DHL NZ Senior Customer Care Advisor, DHL Express (New Zealand) Ltd
- 4. Roshini Sethuni, DHL SIN Customer Service, Customer Care Advisor Heavyweight Specialists DHL Express (Singapore) Pte Ltd
- 5. While I can appreciate you must conduct a thorough internal investigation, we are not asking for damages. We will repair the damage at our cost, and bear the higher cost of making a Singapore-proof crate to resend
- 1. We ask that as soon as possible, you collect the damaged artwork, repackaged by the customer and return it to us in New Zealand for repair.
- 2. We ask you do not charge us for the return shipping and that you value it at $100 and classify it as a temporary import so there are no customs charges
- 3. We ask you do not bill us for the AKL-SIN original shipment
continued