8 May Claude Reply: 1. I am not sure who Glen is, as in “Hi Glen”. I am the business manager, Claude [____], and the company owner is Gabriella [____] 2. Please address all correspondence to me, Claude, at [____]@gmail.com. CC: Gabriella at [ ]@gmail.com 3. Please note, I am keeping a central record of all correspondence at https://cdtl.site to ensure everyone is on the same page. The last DHL event (Invoice DCI0066490 Re: Fwd: << Ref:297373533 >> DHL AWB: 6561887360) took far too long because DHL had overseas and NZ teams working at cross purposes. 4. So far we have the following people working on this case 1. Adam Shackel DHL NZ Senior Telesales Executive DHL Express (New Zealand)

Contunued… 2. Gloria Mow, DHL NZ Customer Care Advisor DHL Express (New Zealand) Limited 3. Sandina Liki DHL NZ Senior Customer Care Advisor, DHL Express (New Zealand) Ltd 4. Roshini Sethuni, DHL SIN Customer Service, Customer Care Advisor Heavyweight Specialists DHL Express (Singapore) Pte Ltd 5. While I can appreciate you must conduct a thorough internal investigation, we are not asking for damages. We will repair the damage at our cost, and bear the higher cost of making a Singapore-proof crate to resend 1. We ask that as soon as possible, you collect the damaged artwork, repackaged by the customer and return it to us in New Zealand for repair. 2. We ask you do not charge us for the

Gloria: We have received your email sent to Adam and are currently reviewing the link provided (https://cdtl.site). I am working with our warehouse team in New Zealand to review the CCTV footage, as well as coordinating with our team in Singapore, to identify the root cause of the delay. While we understand that the artwork is repairable, we still need to conduct a thorough internal investigation before we can refer to claims.  Please accept our apologies for any inconvenience this may have caused. Kindly do hold for my next update by 1pm on Monday.

Claude:  After examining the video, which I had not seen before we spoke, I believe the artwork is repairable. Accordingly, there may be a simpler resolution if DHL is willing: Ship it back to our studio for repair with no shipping charge and with customs entry as a temporary import for 12 months or less so there are no customs charges. Waive the original AKL to SIN shipping charge. We will then repair the artwork and ship it back to the client. We will use a much more expensive packaging system, effectively making the artwork into a crate so it will not suffer damage if cooked in 30°+ transit storage in Singapore. We would prefer to do this rather than

Adam: The investigation is being handled by Gloria who will do an internal investigation and gather all relevant information (including what you share) to then pass through to claims.. Thanks for sharing the detailed website link and photos/video. I have forwarded this to Gloria as well. I believe the decision in terms of next steps with the shipment will be determined by our claims team once the internal investigation is complete. Gloria will be in contact with you by tomorrow