8 May Claude Reply:

1. 1. I am not sure who Glen is, as in “Hi Glen”. I am the business manager, Claude [____], and the company owner is Gabriella [____]
2. 2. Please address all correspondence to me, Claude, at [____]@gmail.com. CC: Gabriella at [ ]@gmail.com
3. 3. Please note, I am keeping a central record of all correspondence at https://cdtl.site to ensure everyone is on the same page. The last DHL event (Invoice DCI0066490 Re: Fwd: << Ref:297373533 >> DHL AWB: 6561887360) took far too long because DHL had overseas and NZ teams working at cross purposes.
4. 4. So far we have the following people working on this case
   1. 1. Adam Shackel DHL NZ Senior Telesales Executive DHL Express (New Zealand) Ltd
   2. 2. Gloria Mow, DHL NZ Customer Care Advisor DHL Express (New Zealand) Limited
   3. 3. Sandina Liki DHL NZ Senior Customer Care Advisor, DHL Express (New Zealand) Ltd
   4. 4. Roshini Sethuni, DHL SIN Customer Service, Customer Care Advisor Heavyweight Specialists DHL Express (Singapore) Pte Ltd
5. 5. While I can appreciate you must conduct a thorough internal investigation, we are not asking for damages. We will repair the damage at our cost, and bear the higher cost of making a Singapore-proof crate to resend
   1. 1. We ask that as soon as possible, you collect the damaged artwork, repackaged by the customer and return it to us in New Zealand for repair.
   2. 2. We ask you do not charge us for the return shipping and that you value it at $100 and classify it as a temporary import so there are no customs charges
   3. 3. We ask you do not bill us for the AKL-SIN original shipment